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The ability and experience of the trainer has a greater influence on the effectiveness of any training than the content - on reflection is this surprising? Sales people selling the same product have varying degrees of success at creating buy in from the customer. For this reason george james ltd only employs those with successful career backgrounds in the industry. This enables us to firstly; quickly understand and appreciate the issues faced by many sales, service and support teams; and secondly to find a training approach that provides practical and workable solutions that can be applied in real life scenarios with customers and colleagues alike
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Training programmes which do not change behaviour and hence ultimately results are a cost. Only training that permanently changes the way people behave, thereby improving individual and team performance, represents an investment. This philosophy lies behind the structure and design of all george james ltd's programmes.
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Any tailored in house programme which address symptoms not root causes is unlikely to deliver the required results. For this reason george james ltd only employ trainers with successful industry experience enabling them to work alongside you in specifying the course content such that it addresses the underlying issues. To ensure these root causes are both addressed and new behaviours established which improve performance, the course design includes agreement of measurable outcomes allowing the effectiveness of the training to be assessed
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A firm belief that the most effective training we deliver is that which has full management support and involvement and is part of an ongoing process of personal and team development. We help you to devise internally resourced follow up mechanisms to programmes in order to further strengthen the retention of the new skills, knowledge, ideas and approaches learnt. This additional internal follow up ensures maximum return for the investment you have made in training
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A proven track record with an excellent reference list of companies we have already worked with
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An understanding of your issues having built, managed and led successful international teams in your industry allows us quickly and effectively to get up to speed with your requirements saving you both time and money
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An excellent network of contacts available to help you grow your business if we are not best placed to do so