This 2-day course will provide delegates with a thorough understanding of how to interact effectively with both customers and colleagues in order to make a positive contribution to the entire sales process. The employer will benefit from increased continuity, greater confidence among staff, satisfied customers, more repeat business and a greater number of leads generated. The learning experience is highly interactive and places strong emphasis on practical outcomes. Delegates will gain additional benefit from the experience of other participants on the course.
At the end of the course the participants will:
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Understand the roles and responsibilities within the sales process and the impact they can have
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Know how to create customer satisfaction
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Be able to communicate effectively
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Understand the importance of team working to ensure a satisfactory outcome
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Be able to make effective use of demonstration resources
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Appreciate the range of lead generation mechanisms available to them
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Have definitive and time-bound action plans they can implement immediately in their work
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Be eligible to receive ongoing mentoring and advice at no extra charge
Who should attend?
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Product Specialists and Product Managers
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Application and Engineering Support Specialists
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Demonstration Specialists
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Field Service Managers and Field Service Engineers
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Internal Sales Administrators
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Customer Service Managers and their teams
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Credit Control Managers and their teams
Price: £850 + VAT