In a business world where the demand for improved results and the pace of change is as great as it has ever been, where remote management is now common place and where matrix management structures often play a part, the challenge to be a truly effective Leader and Manager is tough - it is easy to be busy, more difficult to be busy and effective.

New and even experienced Leaders and Managers sometimes need help and if that is the case for one of your management team or you feel yourself that you need more support than you can currently access in your own business then a Performance Coaching programme is an option worth exploring.

Our Performance Coaching Programmes are designed to support new and experienced Sales, Support and Service Directors, Managers and Team Leaders who are looking to make the step up from their:

  • Current field or in house role to their first management role
  • First management position to a senior management role
  • Their existing senior management role to executive / director role  

We are often called upon when a company is looking to:

  • ‘Fast track’ a new Manager into their role having had no previous formal training and development
  • Support a new Manager struggling to establish themselves and develop their team
  • Help an underperforming Manager who has lost their way after a promising start
  • Prepare an individual for the next management step  

Who do we work with?  

  • Sales Directors with country leadership responsibilities
  • Sales Managers with country or European regional responsibility
  • Support and Service Managers with European regional responsibility  

What do we focus on?    

Our programmes are all individually tailored to the needs of the individuals with whom we work typically focussing on coaching, supporting and helping the individual to:  

  • Understand what great performance looks like in their role, how that compares to the current position and subsequently develop  personal and business development strategies to bridge the gap identified above
  • Develop and execute a business plan in order to improve business performance
  • Develop their organisation and its effectiveness
  • Set behavioural expectations with their team to help them see what great performance looks like in their roles
  • Manage change effectively
  • Broaden their range of leadership styles and successfully apply them
  • Become an effective coach themselves (coaching against the expectations set above) 
  • Prioritise and use their time in the most effective way so that they work to a philosophy of ‘investing time to enable others' and 'investing time to save time’ 
  • Develop their recruitment processes and interview style
  • Build relationships with other key business partners through effective communication
  • Contribute to the development of the wider organisation 

How do our programmes work?  

Before starting a programme we have conversations with the manager identified as requiring coaching support in order to identify the challenges and opportunities from their perspective, to assess their readiness to change and to check if there is a ‘personal chemistry’ which will mean that the individual and the likely george james coach can work together effectively.

We also attempt to gain whenever possible the perspectives of at least the manager of the individual and one other person – a peer or key partner in the business – in order to help us formulate the success criteria, programme agenda and of course priorities that meet the personal and business development requirements of the individual.

We work with the individuals concerned on a face to face basis plus a programme of on demand and formal appointment based telephone support. We utilise a variety of techniques and tools to assist the learning and development process such as role play, attendance at key team meetings, Belbin profiling for team building and formal report back exercises.

The duration of the programme and the interval between the programme days depends on the requirements of the individual and the progress they make.

Programmes are typically of 3 to 6 days in duration spread over a number of months.